Refund Policy for Concali Health and Beauty

Effective Date: 01/13/2025

Thank you for shopping with Concali Health and Beauty. We strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

We offer refunds on eligible products under the following conditions:

• Products must be returned within [number of days] from the date of delivery.

• The product must be unused, unopened, and in its original condition (with packaging intact).

• Items must be returned with the original receipt or proof of purchase.

2. Non-Refundable Items

Certain items are non-refundable due to hygiene, safety, or regulatory reasons. These include:

• Opened or used health and beauty products (such as skincare, haircare, or wellness products).

• Gift cards or other non-returnable items.

• Sale or clearance items (unless defective or damaged).

If a product is non-returnable, this information will be clearly stated on the product page.

3. How to Request a Refund

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at concalihealthbeauty@gmail.com

   Include the following details:

   • Your order number

   • The item(s) you wish to return

   • Reason for the return

   • Picture of the item

2. Return Authorization: Once your request is reviewed, we will send you a Return Authorization (RA) number and instructions on how to return the item.

3. Return the Product: Carefully package the product in its original packaging (if possible) and send it back to the address provided by our support team. You are responsible for the return shipping costs unless the item is defective or was shipped incorrectly.

4. Processing Refunds

Once we receive and inspect your returned product, we will notify you via email of the approval or rejection of your refund. If approved:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

• Refund Amount: Refunds will be issued for the cost of the product minus any processing fees or restocking fees (if applicable). Original shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Defective Products

If the product you received is defective, damaged, or incorrect, please contact us immediately at concalihealthbeauty@gamail.com with the following:

• Photos of the damaged or incorrect item

• Your order number

We will arrange for a free return and issue a full refund or exchange at no additional cost to you.

6. Exchanges

If you wish to exchange an item for a different product, please contact our customer service team. Depending on the situation, we may offer you a replacement or a store credit for the original purchase value.

7. Return Shipping Costs

• Refund Requests: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we made an error in your order.

• Exchanges or Store Credits: In the case of exchanges or store credit requests, return shipping costs will typically be the customer’s responsibility unless otherwise agreed upon.

8. Late or Missing Refunds

If you haven’t received a refund after the processing time, please check your bank account again. It may take a few days for the refund to reflect, depending on your payment provider. If the refund still hasn’t appeared, please contact your bank or payment provider directly.

If you’ve followed all the necessary steps and the refund still hasn’t been processed after the stated time frame, please contact us at [insert contact details], and we will assist you.

9. 1. Lost or Stolen Items

If your item is lost or stolen after delivery, please follow these steps:

• Contact the Carrier: First, check with your local carrier (e.g., UPS, FedEx, etc.) to confirm delivery status or report a missing package.

• File a Claim: If the carrier confirms that the package is lost or stolen, you may need to file a claim with them. In some cases, we may assist with this process.

2. Our Responsibility

We are not responsible for lost or stolen items once the carrier confirms delivery. We recommend that you provide a secure shipping address and, if necessary, request delivery instructions (e.g., delivery to a secure location).

3. What You Can Do

To help prevent loss or theft, we recommend the following:

• Use a delivery address where someone can receive your package.

• Track your order closely using the tracking number provided.

• Opt for signature confirmation upon delivery for added security.

If you have any further questions or concerns, please contact us at concalihealthbeauty@gmail.com, and we will assist you to the best of our ability.

For any questions or concerns regarding returns or refunds, feel free to reach out to us. We are happy to assist you!

Concali Health and Beauty
Email: concalihealthbeauty@gmail.com
Address: 2028 Hartel Ave. Philadelphia, PA 19152